EMS Billing

ems-billingAthens County Emergency Medical Services contracts with INTERMEDIX in Gahanna, Ohio for computerized patient care record maintenance and ambulance billing services. If you have questions or concerns about EMS billing, you can contact INTERMEDIX toll-free at 1.888.798.5834. Operators are on duty Monday through Friday from 8:00 am until 8:00 pm (EST). If you need to fax a document to INTERMEDIX, their direct dial fax number is 614.987.2004.

Ambulance bills not paid in a timely fashion are referred to CBCS National, a medical billing collections agency.  CBCS National can be reached toll-free at 1.888.281.4491.

Athens County EMS does not participate in “preferred provider” contracts with private insurance companies, where we agree to accept less than the amount of our bill in return for a rapid reimbursement. These arrangements only benefit the insurance companies. Our billable fees reflect 100% of the dollar amount due for our services. All reasonable efforts will be made to bill and collect from third party payers but the patient is ultimately responsible for any amount of the ambulance bill not paid by private insurance.

Please note that Athens County EMS does not maintain patient care records or billing information at our headquarters office or at any of our EMS stations.

Frequently Asked Questions About Billing

Why does EMS bill for services? Why isn’t your service free?

Do you charge for non-transports?

Do you accept Medicare and my health insurance?

What if I want to dispute or question the charges on my bill?

My account has been turned over to a collections agency. How do I resolve this?